Travel Consultant

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Fort Lauderdale, FL

Job status
Full time
Benefits
Paid personal time, Paid holidays, Paid vacation, Childcare, 401K / Retirement plan, Disability Insurance, Vision Insurance, Dental Insurance, Life Insurance, Health Insurance
Job description
Get a first-class start to your travel industry career!

If you have a flair for exceptional customer service, an aptitude for learning and natural curiosity, this role is for you. With an intensive 11-week, paid training and mentoring program, here’s your chance to become a highly skilled Travel Consultant. Are you up for the challenge to join a leader in the travel industry?

We offer:
• Comprehensive healthcare benefits starting on day one
• Retirement savings plan
• Profit sharing plan
• Employee stock ownership plan
• 3 weeks of vacation each year
• Sick time
• Wellness center
• Healthy living cafe
• 'Kidzone' daycare benefit.
• The opportunity to advance your career with one of the most recognized companies!

From learner to leader, see the bigger picture.

Once you’ve completed the training, you will be ready to take whatever travel request comes your way in our call center:
• You will delight our Premium Card Members with unforgettable experiences.
• As a consultant, you will refine understanding by asking personalized fact finding questions.
• If you are not a travel expert yet, you will know where to look to find the information you need.
• You will research, plan, and execute customized travel experiences through the booking of domestic and international flights, car, and/or hotel travel arrangements.
• You take your understanding of new and existing product offerings, value proposition, and relevance to the Card Member to curate your recommendation.
• At times, you will need to de-escalate a Card Member’s stress, when unforeseen travel situations arise.
• You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the WOW and winning their loyalty.
Experience requirements
• Experience servicing customers ideally in hospitality, concierge/lifestyle servicing, high-end customer service, or sales roles. Travel reservation experience is a plus.
Qualifications
• Passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills.
• Sufficient geography knowledge.
• Must possess the resilience and composure to remain positive under pressure and constantly-evolving circumstances.
• Must have an executive presence.
Skills
• Proven ability to provide premium customer service.
• Ability to collaborate in person with all levels of leadership.
• Ability to thrive in a metric driven and team based environment, with a healthy competitiveness to meet and exceed goals.
• Natural consultative skills, with the ability to offer confident recommendations.
• Confident computer skills are vital as you’ll be using multiple tools and systems daily.
• Excellent time management & multi-tasking skills.
Work hours
• Must have the flexibility to work shifts, including nights and weekends.

What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours. We provide experiences to become a great leader, a world of opportunities to grow your career, and an inclusive culture to help you thrive. Because the best way to back our customers is to back our people. The powerful backing of American Express.

Why American Express?
What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours. We provide experiences to become a great leader, a world of opportunities to grow your career, and an inclusive culture to help you thrive. Because the best way to back our customers is to back our people. The powerful backing of American Express.

American Express is an Equal Opportunity Employer.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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